Shipping policy

Shipping Policy

Last Updated: May 30, 2026

This policy applies to all orders placed on PottedPlantWorld.com.

Order Processing

All orders will be processed within 1–2 business days after confirmation (Monday to Friday, excluding public holidays). Processing time does not include delivery transit time.

Delivery Time

  • Shipping Origin: All items ship from our warehouse located in the United States.
  • Transit Time: 3–5 business days after dispatch.
  • Total Delivery Time: Approximately 4–7 business days from order placement to receipt.

Shipping Cost

We offer free standard shipping on all orders within the contiguous United States. No extra handling or delivery fees will be charged.

Sales Tax

Applicable sales tax will be calculated and added at checkout based on your shipping address and New York state tax regulations. No customs fees apply for domestic US shipments.

Shipping Coverage

Currently, we only ship to addresses within the United States. If your location is unavailable at checkout, please contact our support team for further help.

Order Tracking

Once your package ships, you will receive an email with a unique tracking number and tracking link. You may check delivery status anytime via the link or our website.

Delivery Delays

Delivery times are estimated and may be affected by severe weather, carrier delays or peak shopping seasons. We appreciate your understanding for any unexpected delays.

Contact for Shipping Issues

  • Email: support@PottedPlantWorld.com
  • Address: 1116 Salisbury Park Dr, East Meadow, New York 11554, USA
  • Phone: 515-287-6601

Return & Refund Policy

Last Updated: May 30, 2026

This policy covers all gardening and pest control products sold on PottedPlantWorld.com. Returns are accepted within 14 days only. Exchanges are NOT supported.

1. Return Period

You may request a return within 14 calendar days from the date you receive your order. After 14 days, returns or refunds will no longer be available.